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Contact

You need further information or assistance?
Our priority is to provide you with a rapid and high-quality response when you need it. The various means of contacting us are set out below.

Telephone 

+33 (0)2 51 85 67 89 (no surcharge for call, price depending on your operator contract and the country you are calling from)

Our operators are at your disposal to answer questions on your account from Monday to Friday, from 9:30 a.m. to 6 p.m. (Paris time) and on all stock markets orders, according to trading hours.

Fax 

+33 (0)2 51 85 53 42 to send your orders 
+33 (0)2 51 85 62 15 for any information

Postal address 

Société Générale Securities Services
SGSS/SBO/ISS/CLI/NAN
32 rue du champ de tir CS30812
44308 Nantes Cedex 3 - FRANCE


In case of a problem, dissatisfaction or disagreement,  Société Générale commits to studying your request and responding to you.

 


Société Générale strives to always offer you the best quality of service. Nevertheless, you may encounter difficulties with the functioning of your account or use of the services provided to you.

Société Générale undertakes to acknowledge receipt of your request within 10 days and to provide you with a response as soon as possible (two months maximum).

You should firstly inform us of your difficulties using the method that best suits you:

  • By telephone on +33 (0)2 51 85 67 89 (no surcharge for call, price depending on your operator contract and the country you are calling from)
  • Via this website in the "My Messages –My e-mail" section, selecting the theme "My account" and the sub-theme "Other" when you enter your message.
  • By fax on +33 (0)2 51 85 00 00
  • By post to the following address:
    Société Générale Securities Services
    SGSS/SBO/ISS/CLI/NAN
    Service Relation Clients
    32 rue du champ de tir CS30812
    44308 Nantes Cedex 3 - FRANCE

If a disagreement continues following the response by our departments, you may refer the matter at your discretion: 

  • The Société Générale Mediator (consult the charte de médiation Société Générale mediation charter , available only in French)
    Médiateur auprès de Société Générale
    17 Cours Valmy
    92987 PARIS LA DEFENSE CEDEX 7 - FRANCE
  • The « Autorité des Marchés Financiers » Mediator (information available on the website: www.amf-france.org)
    Mme Marielle Cohen-Branche
    Médiateur de l'AMF
    Autorité des marchés financiers
    17 place de la Bourse
    75082 PARIS CEDEX 02 - FRANCE

The Mediator undertakes to examine the file in view of the respective positions of the customer and the bank, assess the arguments of the parties and give a reasoned decision based on fairness in law and/or in equity. The Mediator shall communicate his or her decision within 90 days from the date of notification of receipt of the documents on which the customer’s claim is based.