Contact Us

You need further information or assistance? 
Our priority is to provide you with a rapid and high-quality response when you need it. The various means of contacting us are set out below.

  • Telephone 

    +33 (0)2 51 85 67 89 (no surcharge for call, price depending on your operator contract and the country you are calling from)

  • Fax 

    +33 (0)2 51 85 53 42 to send your orders 
    +33 (0)2 51 85 62 15 for any information

  • Postal address 

    Société Générale Securities Services
    SGSS/SBO/CIS/ISS
    32 rue du champ de tir CS30812
    44308 Nantes Cedex 3 - FRANCE


In case of a problem, dissatisfaction or disagreement, 
Société Générale commits to studying your request and responding to you.

Société Générale strives to always offer you the best quality of service. Nevertheless, you may encounter difficulties with the functioning of your account or use of the services provided to you. Société Générale undertakes to acknowledge receipt of your request within 10 days and to provide you with a response as soon as possible (two months maximum).

  • You should firstly inform us of your difficulties using the method that best suits you:

    • By telephone on +33 (0)2 51 85 67 89 (no surcharge for call, price depending on your operator contract and the country you are calling from)

    • Via this website in the "Messages – Questions / Answers" section, selecting the theme "My account" and the sub-theme "Other" when you enter your message.

    • By fax on +33 (0)2 51 85 00 00

    • By post to the following address:

      Société Générale Securities Services
      SGSS/SBO/CIS/ISS
      Service Relation Clients
      32 rue du champ de tir CS30812
      44308 Nantes Cedex 3 - FRANCE

  • If a disagreement continues following the response by our departments, you may refer the matter at your discretion: 

    • The Société Générale Mediator (consult the charte de médiation Société Générale mediation charter , available only in French)

      Médiateur auprès de Société Générale
      17 Cours Valmy
      92987 PARIS LA DEFENSE CEDEX 7 - FRANCE

    • The « Autorité des Marchés Financiers » Mediator (information available on the website: www.amf-france.org)

      Mme Marielle Cohen-Branche
      Médiateur de l'AMF
      Autorité des marchés financiers
      17 place de la Bourse
      75082 PARIS CEDEX 02 - FRANCE

The Mediator undertakes to examine the file in view of the respective positions of the customer and the bank, assess the arguments of the parties and give a reasoned decision based on fairness in law and/or in equity. The Mediator shall communicate his or her decision within 90 days from the date of notification of receipt of the documents on which the customer’s claim is based.